Selecting a diesel mechanic or truck service centre to look after your truck or fleet is an important decision. These are heavy investments which require careful decision making when looking at who will ensure your truck remains operating in peak condition. So what do you look for when selecting a truck service centre or mechanic?

When it’s all said and done, there are many aspects which need to be taken into consideration, things such as trustworthiness, skill, experience and knowledge, for example.  Here are some of the key areas we represent at Truckfix WA and recommend you look for when selecting a service partner who can support you and your truck or trucks. Keeping you on the road longer.

Honesty

This is key! You want to know you have trust in your service provider. You need to know your mechanic is telling it to you straight. You likely won’t know all of the technical requirements and ins-and-outs of your truck, so you rely heavily on your mechanic to break it down and explain to you what is going on, in an honest manner.

Communications Skills

Your mechanic needs to be able to communicate with you in a way you can understand. At Truckfix WA we take the time to get to know our customers and understand their level of knowledge. We are then able to tailor our communications to best suit our customers and ensure they have all the information they require. Communication goes both ways, and we ensure we list to our customers, understand their needs and tailor their experience and requirements appropriately. This is critical.

Selecting a diesel mechanic or truck service centre to look after your truck or fleet is an important decision. These are heavy investments which require careful decision making when looking at who will ensure your truck remains operating in peak condition. So what do you look for when selecting a truck service centre or mechanic?

When it’s all said and done, there are many aspects which need to be taken into consideration, things such as trustworthiness, skill, experience and knowledge, for example.  Here are some of the key areas we represent at Truckfix WA and recommend you look for when selecting a service partner who can support you and your truck or trucks. Keeping you on the road longer.

Honesty

This is key! You want to know you have trust in your service provider. You need to know your mechanic is telling it to you straight. You likely won’t know all of the technical requirements and ins-and-outs of your truck, so you rely heavily on your mechanic to break it down and explain to you what is going on, in an honest manner.

Communications Skills

Your mechanic needs to be able to communicate with you in a way you can understand. At Truckfix WA we take the time to get to know our customers and understand their level of knowledge. We are then able to tailor our communications to best suit our customers and ensure they have all the information they require. Communication goes both ways, and we ensure we list to our customers, understand their needs and tailor their experience and requirements appropriately. This is critical.

Experience and Knowledge

We pride ourselves on over 50+ years of experience across our centre. From our senior technicians through to our apprentices, our team build their knowledge through experience and training. We are constantly learning and pushing our team to continue to develop. This ensures we can provide our customers with up to date and superior service, while providing the best for them and their truck.

Understanding of the Latest Technology

Technology surrounding trucks and truck maintenance is ever evolving and changing. We ensure we stay up to date and across the most recent technologies to ensure we are equipped to provide our customers with the most superior service and information.

At Truckfix WA we push ourselves and our team to think outside the box and continue to improve our skills and knowledge. This ensures our customer reap the benefits of an ever-improving service offering. We take the time to get to know our customers to enable us to best serve their unique requirements.

When we talk about why our customers should choose us over our competitors, or why you should choose one service centre over another, we feel it is never just one aspect you should look at. You want a service centre which places value and importance across skills, knowledge and experience, facilities available, communications, customer liaisons and honesty and integrity. You want the full package!

Don’t forget, we’re here to help you along the way. At Truckfix WA we specialise in servicing European and Japanese heavy vehicles. Specifically specialising in truck service and repairs across makes such as Iveco trucksDAF trucksVolvo trucksFuso trucksIsuzu trucksUD trucks and Hino trucks, and many more.

Get in contact with Perth’s European and Japanese truck engine rebuild and reconditioning specialists today!

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